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china - innovation copilots

Demystifying China Social Scoring System

I’ve seen and read a lot of nonsense lately on how China is building a global surveillance network of its citizens through social scoring. Truth be told, it is not a simple issue, and I was glad to get myself a better perspective on what it means through Rogier

IRU World Congress Keynote

IRU World Congress Keynote

My IRU World Congress keynote in Oman is coming up next week on Nov. 6 Here is what I can share for now: These last few years have been quite hectic for many markets such as real estate or retail, where new entrants such as AirBnB or « older » new entrants

If you’re selling mattresses online, are you a startup?

If you’re selling mattresses online, are you a startup?

We idealize startups as young (start-), fast-growing companies (-up) that innovate with new technology. In Europe, most of the startups you meet don’t grow fast. And to be clear, fast would ‘just’ mean reaching the first million euros in sales within a year or two. Such speed usually requires

Your process is not my customer experience

Two weeks ago I had to rent a car from Hertz. It was one of the blandest experience I’ve had with a customer desk in a very long time. This is not a rant on Hertz or this particular team. I could guess that my customer experience by all

microsoft original surface table

Innovation doesn’t fit in a pipeline

Most of the innovation programs that I encounter are still organized as R&D programs. We often call that the innovation pipeline fallacy. It's primarily due to the fact that most organizations don't get that innovation is not R&D and that consecutively innovation

startup fever

Cultural Transformation – Communities Over Tools

During the past few years, whether discussing mentoring programmes or cultural transformation with large corporations, I am faced with a disproportionate belief in “tools”. I think I need to clarify that it is not because as consultants we use tools that we sell tools. A keynote from Frédérique PAIN [https:

transformation leaders - innovation copilots

Are Innovation Conferences Dead?

Not sure that traditional innovation conferences can get there. This means delivering focused keynotes in the context of a) a specific market problem and b) a specific company culture. This is interesting for us and small consultancies in general I guess… As a matter of fact, I also realized that