There's an organizational chart from the sixties that has been floating around for a long time. It describes how Disney was thinking about its business more than fifty years ago, and it's striking. Where you might see a consulted mess, it's anything but. The chart is a methodological nest that aims to capture consumers' attention (and dollars) with different offers, formats, experiences, and merchandise that all flow together. Watch a movie with your kids, go to the park for summer, see the characters, and don't forget to buy the plushes on your way out:

Organizational Synergy Diagram (1967)

If maximizing the value of your content with a multi-layered strategy wasn't born with the internet or "digital," it's clearly even more effective today as consumer touchpoints have been exponentially developed.

This is something that companies like Apple understand very well. And while analysts are still discussing how much % of sales the MacBook is increasing or dropping to the fifth decimal, Apple has built one of the most synergetic businesses on the planet.

As I've been having this discussion since... 2014, I can testify that it's something that remains difficult to grasp as the halo effect of the product is so blinding.

Where would you start if you had to kick off a service synergy between two piloted product lines in your portfolio? Would it be around a customer's community? A training platform? Supply-chain management? Data sharing? Asking this simple question could be a simple way to shift your focus and create value in the unexplored connective tissue of your business lines.

If you want to follow up on this idea, here's a first three-steps approach that we've been using for years with many corporate customers:

🟢 9 Strategies for service innovation
This week, let’s share one of the tools of the trade of business model innovation. It’s a quick and super-efficient template to help industrials create value out of services, not engineering products. Which is always quite culturally challenging for many of them.
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