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AI

Unlike crypto and the latest fads, artificial intelligence (AI) seems to be the most significant technology breakthrough since the Web. How do we know? Because it's already affecting you or your customers, and if you're not already preparing, your competitors certainly are. Here's what we think you should understand about it as it unfolds...

When your AI will not like Boeing anymore...

Kayak, the travel booking aggregator app, has been offering a filter for a few months now that allows you to include or exclude certain planes from your travel research. This means that a great number of customers have been more than happy to filter out the Boeing 737 Max. Some

What will be automatized next? A preview of the next business shifts

What will be automatized next? A preview of the next business shifts

I recently stole this chart from a U.S. think tank called the American Enterprise Institute, and it's fascinating. The charts essentially compound the price evolution of key consumer goods against inflation for the last +10 years: Mostly, the American think tank argues that the government is bad

Curbing Siri's enthusiasm...

Curbing Siri's enthusiasm...

Even without considering my deep love for Larry David, you have to admit that this is the best encapsulation of where Apple's efforts on making AI accessible on iPhones are at: As I was pointing out this week, the zeitgeist is not kind for incumbents GAFAM missing the

AI is an acid test for the GAFAMs

AI is an acid test for the GAFAMs

Are we still calling the top U.S. tech companies GAFAM? Is it magnificent seven now? I don't know or really care, to be honest. The term GAFAM is, in any case, transitioning to describe the old guard of digital giants, the ones that established dominance in the

Chatbots as the simplest first step in an AI world? Think again!

Chatbots as the simplest first step in an AI world? Think again!

Most multinationals are rushing to implement AI-powered chatbots as the simplest way to demonstrate they're doing something about AI. And that's fair, as we all recently discovered the power of a fluid (yet automated) conversation with an AI agent in one way or another. What we